Terms & Conditions

TukTuk Milan provides private sightseeing experiences and transportation services, including:

• Private Tuk-Tuk tours in Milan
• Private sightseeing experiences
• Private Mercedes-Benz V-Class journeys
• Excursions and day trips from Milan to selected destinations

All services are subject to availability and may vary depending on the selected experience, route, date and duration.

Bookings can be made through our website or through the contact details provided on the website.

When making a booking, customers must provide accurate and complete information, including:

• Full name
• Contact details
• Number of passengers
• Selected tour or service
• Preferred date and time
• Any other information reasonably required to provide the service

A booking is considered confirmed only after confirmation from TukTuk Milan and, where applicable, successful payment.

All prices displayed on the website are stated in the applicable currency and refer to the service described.

Prices may vary depending on the selected experience, number of passengers, duration, destination and any additional services requested.

Payment must be completed using the payment method available at the time of booking.

TukTuk Milan reserves the right to correct pricing errors or update prices displayed on the website. Any confirmed booking will be subject to the price agreed at the time of confirmation, except where an obvious pricing error has occurred.

Cancellation and refund conditions may vary depending on the experience booked.

The applicable cancellation policy will be communicated during the booking process or in the booking confirmation.

If a customer fails to cancel within the applicable cancellation period, the booking may be considered non-refundable.

Customers may request changes to their booking by contacting TukTuk Milan as soon as possible.

Changes are subject to availability and may result in an additional charge.

A change of date or time is not guaranteed until it has been confirmed by TukTuk Milan.

Some tours are operated outdoors and may be affected by weather conditions.

TukTuk Milan may modify the route, schedule or experience when weather conditions could compromise passenger safety.

Any decision concerning the operation of a tour will be made with the safety of passengers and staff as a priority.

Customers are responsible for arriving at the agreed meeting point at the scheduled time.

Customers are advised to arrive at least 10 minutes before the scheduled departure time.

Late arrival may reduce the duration of the experience and, depending on the circumstances, may be treated as a no-show.

TukTuk Milan cannot guarantee that a tour can be extended due to a customer's late arrival.

If a customer does not appear at the agreed meeting point within the applicable waiting period and cannot be contacted, the booking may be considered a no-show.

No-shows may be non-refundable.

Children and minors must be accompanied and supervised by a responsible adult unless otherwise agreed in advance.

Customers are responsible for informing TukTuk Milan of any children or minors included in the booking.

Specific safety or seating requirements may apply depending on the vehicle and service selected.

Customers are responsible for their personal belongings during the experience.

TukTuk Milan is not responsible for personal items that are lost, damaged or left behind, except where liability cannot legally be excluded.

Customers should check the vehicle carefully before leaving.

The number of passengers must not exceed the maximum capacity specified for the selected vehicle or experience.

TukTuk Milan reserves the right to refuse transportation to passengers exceeding the permitted capacity.

TukTuk Milan may occasionally take photographs or videos during experiences for promotional purposes.

Where required by applicable law, appropriate consent will be requested before using identifiable images of customers for marketing or promotional purposes.

Customers may contact TukTuk Milan if they have questions regarding the use of photographs or videos.

Certain services or activities may involve third-party providers.

Where applicable, the terms and conditions of the relevant third-party provider may also apply.

TukTuk Milan will provide customers with relevant information where such third-party services form part of a booking.

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, photographs, descriptions, routes, schedules and other information may occasionally change without prior notice.

We reserve the right to correct errors and update website content when necessary.

Customers are encouraged to contact TukTuk Milan as soon as possible if they experience any problem during their service.

We will make reasonable efforts to investigate and resolve legitimate complaints.

Complaints should be submitted using the contact details available on our website.